FAQ
Frequently Asked Questions
Q: What are your store hours?
A: We are open Monday-Friday, 9 AM to 4 PM
Q: Do you make everything in your store?
A: No. Although we do make several products, we source some products from other vendors.
Q: Do you accept returns?
A: Yes. Your satisfaction is our top priority. We have a 30 day money back return policy so you can purchase with confidence. Please see our return policy page for more information. Products need to be in the original condition, in package and unworn, for returns to be accepted. If you try on a hat with make up on, and it stains the hat, we will not accept that return.
Q: Do you make custom orders?
A: Yes. We accept custom orders for our hat patches. The cost for custom is an extra $10, as we have to create or purchase new designs not currently in our inventory.
Q: Do you have an affiliate program?
A: We currently don't have an affiliate program, but if you are interested in becoming an affiliate for August Owl, please message us through out Contact Us button.
When will my items be shipped?
We request 2-5 days for processing and shipping your. We ship as soon as possible. We are excited to prepare, package, and ship your items. If there will be any delays on our part, or due to circumstances beyond our control, you will be notified.
Shipping times are calculated with business days, which are Monday-Friday, not including holidays. If you haven’t received your deal within 4 weeks of ordering, please contact support@yoursite.com.
Where are my items shipping from?
All items will be shipped from Missouri.
How will my items be shipped?
Items are shipped out by USPS. We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.
Do you ship internationally?
Not at this time.
Can I make a change to, or cancel, my order?
Once an order has been submitted, we can not make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.
How is the shipping cost calculated for my order?
Shipping has a flat rate of $4.99
What if my package is returned to the seller as undeliverable?
Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.
Why isn't my order going through?
First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.
If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.
Be sure to use an up-to-date browser when looking at the site, like Google Chrome.
We have had instances where customers needed to clear their cache and cookies on their computer. If all else fails, try doing that.
Can I return my order?
If you don't love your purchase please contact us within 30 days of receipt to arrange for a replacement or refund. Please contact us at info@augustowlllc.com with your order number and the item you’d like to return and we will work out the return. Please keep in mind that in order for a return to be accepted, it needs to be in the original condition that it was received. Please see the return policy for further information.
What do I do if the item I received is damaged or defective?
If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that your send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.
What if I have two or more discount codes? Can I use them in the same order?
No. Our system only allows one discount to be used at a time.